Auto Lab - Southgate has earned the
All Star Feedback Award
Location
Customer Reviews
4.9
114 customers reviews
brett feeley
Only place I go ! I’ve taken my two cars here and they ALWAYS quote me less than other shops also they are honest and don’t over charge you for things you don’t need. I’ll recommend this place to anyone I know
Brandon Barajas
John and Jason are great. The mechanics always do a great job on my vehicles. I wouldn’t go anywhere else
Jonathan Harris
Excellent customer service
melissa story
Very knowledgeable. Open and honest.
Joshua Lafayette
Brought my car here 3 times in the past year and each time was worth it. Jason tells you things up front and with honest cost and lead times. Great place and people to have care for your vehicle.
Brian Hodgkinson
Auto Lab has been servicing both my personal vehicles and the fleets I've managed for nearly a decade, and they consistently exceed expectations. Having worked with other repair facilities in the past and faced numerous disappointments, discovering Jason and John's team was a breath of fresh air. They deliver on their promises with exceptional skill, completing work on time and resolving issues effectively. What sets Auto Lab apart is their unwavering commitment to quality. They stand behind their work, maintain outstanding communication, and hold themselves to the highest standards. Their customer-first approach is evident in every interaction. I've experienced firsthand how other shops and even dealerships failed to diagnose or troubleshoot problems effectively. Meanwhile, Jason and John's team excels at identifying and addressing issues without resorting to guesswork or racking up unnecessary diagnostic costs. I wholeheartedly recommend Auto Lab to everyone I know and can't imagine taking my vehicles anywhere else. They truly run like a well-oiled machine!
Stev Ferr
5 stars for these guys!! They're absolutely awesome. Can't go wrong bringing your vehicle here. They treat you with honesty and their prices are great!! If you need work done, take it to these guys!! And no, I'm not related to anyone that works there!! Just fabulous service!!
Nick Yuvan
The only place I will take my vehicles. John and Jason are amazing and go out of their way to help. If you are looking for an honest and quality repair experience, this is the place.
Jason Richley
The Southgate auto lab team have been great. They help me get my older car back on the road and advise and fix my brake system on my 2009 journey. Thank you for giving me a piece of mine.
Gage Brewer-Duff
Fixed my turbocharger was honest with me about the car the whole time going back for sure next time I need something done
Chris Brimmer
Great place never had an issue. Idk what this guy talking about but I’ve been taking all my cars here..
Mike
Besides doing excellent work on the regular & while my truck was getting exhaust sensors changed, I asked Jason if he could look at my tires & rims bc I'm losing about 8 lbs every 3 days. I have been to discount tire once and Belle tire in L. P. 3 times with the same negative results. They check the tire, clean up the rims & send you on your way. Plus they keep talking about getting new rims. Well these are in excellent condition. Anyways, Autolab found 4 faulty valve stems, changed them out and absolutely no air loss! Period! Another fantastic auto repair experience with Autolab! Thanks Jason
Jacob Ruff
Been to a few shops and Noone has out done themselves like autolab!!!
Michael Meatris
Great technicians to work with and they are not going to steer you wrong. Jason is the manager and will go out of the way to see your vehicle is road ready.
Danny
Mike Schefsky
Jason and his crew always do an awesome job at a fair price!
Gara Aure
I typically don't take the time to leave reviews but these guys were awesome. I am new to the area and my truck broke down on me while on my way to work. They were able to get me picked up and to work while they worked on getting my truck towed. I have had my truck back for over a week and it feels like a new vehicle. Thanks for your help !
Reniya Wati
(Translated by Google) Good (Original) Bagus
Ahmed A
Huge shout out to the guys they really know what there doing. I took my car to 3 shops and paid for an alignment once I took it to them they found out my wheel base was off and didn’t even charge me. They recommended me to the body shop.
Don Gibson
Best mechanics downriver
Shani Watkins
They were right on. Fix the problem quickly and was a fair price. Even let me know that one of my concerns didn't need to be fixed.
Brian Smith
Extremely thorough, honest, and informative mechanics. Only place I’ll take my truck.
Bill Dessenberg
Very honest people. Have been here numerous times to have work done on two different vehicles. Not only are they honest but very timely and reasonably priced.
Nathan Wells
John and Jason were both very helpful, the techs were able to diagnose the problem and fixed it according. I will definitely return in the future! Highly recommended!
Adam Jackson
Amazing place trust them with all my vehicles, very trustworthy and good work with a good price as well. They helped fix a trans issue another shop scammed me on.
gail, King
These guys are awesome. Highly recommended!!!! Competent, Affordable, friendly and really went the extra mile for me. Thank you 🙏
Daniel Calder
I was having an issue with my Jaguar and the place that had been doing my repairs could not figure it out. A friend told me to give these guys a shot. Thankfully I did. My car hasn't drove this well in a long time. A huge thank you to the whole team at Auto Lab!
G Altman
Took my Jag here after the first car shop I went to couldn’t find what was wrong with my car. Auto-Lab did a pressure test and discovered I had two leaks in the coolant system. You can only get these parts from the dealer, the dealer had one specific part on back order and didn’t know when they would receive the part (thermostat housing unit). John did some digging and was able to find the part online. It was a little more than the dealer but I had no choice. After receiving the part they had the job done in 2 days. These guys are honest, fair, and does great work.
Woody
My son's vehicle broke down while picking his son up from summer camp. Auto-Lab came and towed the vehicle away the next day and had it diagnosed and fixed in about five days. The reason I had to give four stars and not five is because of the length of time it took to get the vehicle back. However, I understand that they are busy because they do a great job and are reasonably priced. I would suggest Auto-Lab for your repairs. Keep in mind it might take a few days, but they do a great job!
Sureka Blue
Auto Lab complete is my home Mechanic. Jason and John are excellent business men who don't give you the run around. The research each issue and presents you with multiple options. They are the best
Timmie Bravo
They went waaaaay above and beyond!! Excellent services and staff. Definitely my go-to for any auto work needed
Mark A Cesare
Wen Pin Liao
(Translated by Google) I have been here for repairs at more than five car repair shops! Peter used to deliver food and knew ten car repair owners. Every car repair shop has their strengths. My second-hand car was repaired here before. They knew me and they always repaired it very quickly. There was a problem with the AC fan. One day my car had an unstable idling speed and it cost thousands of dollars to repair. A lot of money. Not long after, I found that I couldn't pick up the speed. I went to a friend's garage elsewhere, and it only cost less than 200 US dollars to repair! As for my wife's car, it leaked oil last time and I spent a lot of money to repair it. Not long after, my wife started driving and the brakes completely failed! Fortunately, she pulled the handbrake. I called AAA tow truck. Go to another shop to repair the brake oil leakage problem, and then My car repair friend asked me to sell my wife's car to the garage for $600, and I bought her a brand new SUV. This car manufacturer needs to work hard, enrich its professional skills, and be more careful! The owner's service is great! Four stars. But I apologize, only Samsung can repair the car. From now on, I have excluded the car factory here. (Original) 我來這邊修過，五家修車廠以上！ Peter 以前送餐 認識十家 修車老闆。 每家修車廠，都有他們的強項。 我的二手車子，曾經在這邊修復，他們知道我，總是很快速的修復，有修復AC風扇的問題，有一天我的車子怠速不穩，花了上千美金，很多錢修復。 過了沒多久，出現速度拉不上來，我到了另外，朋友的修車廠，只花了不到200美金修復！ 而我老婆的車子，上次漏油，花了很多錢修復，過沒多久，我老婆開車，煞車完全失效！ 還好，她拉動了手煞車。我Call AAA拖車。 到另外一家，修復煞車漏油的問題，之後 我修車朋友，叫我把我老婆的車子賣給車廠 600美金，而我買了全新的SUV給她。 這家車廠，要努力的，充實專業技能，需要更細心！ 業主服務，人是不錯！四星。 但是報歉了，修車大概只有三星。 從此以後，這邊車廠，已經被我排除。
Barbara Gibson
Helpful Knowledgeable Reasonable.
Holly Black
Great service short notice and made it happen! Above and beyond customer service. Friend recommended and so will I, very happy will be back for any and all vehicle work. Thank you
Nancy Lange
Have dealt with them for a number of years.always kind helpful ,trust them .
Bradlee Wicht
Very awesome shop, I did a drop off no appointment and the guys got me in and out very quickly, Huge shout-out to these guys, they are always on point, keep you very well informed of the process of mechanical repair I've used them two times now and don't want any other shop to work on my truck. A+++ work and professionalism. Thabks John and Matt for the hard work very much appreciated 🤙🏻🤙🏻🤙🏻
Mike Marsden
These guys were great on my custom van. I would choose them over my Chevy dealer any day. Quick on the lift, great communication and problem resolved with a reasonable price. Thanks!
Josh Plant
Super professio al and fast service
Jarad Fernandez
After dealing with the dealership, I found a lot of comfort doing business with the guys at Auto-lab. They are honest, hard-working people who do great work. I would highly recommend them to anyone looking for a shop to take their car.
Mike “ElectricRael” Sneden
Karen Garrett
I didn't have any problem. I was happy to make an appointment and get in when it was that time. I didn't have a problem with the prices because I didn't check the prices elsewhere.
Jessica Opera
After going to multiple dealerships and shops over the last year in regards to my check engine light I’ve had my engine and generator replaced. Right when I get home the check engine light comes back on. Every. Time. I have a hybrid Malibu so it’s a bit complicated and not even the local Chevy dealership could figure out what the core problem was. They have all even said they did a safety diagnosis on it too. John and his team here figured out the problem quickly(hybrid fan) and then with their safety check were able to let me know about the other issues my car has and I’m what order of importance to address them. They worked with my after market warranty company, they even were going to get ahold of them to help me get a rental car through the warranty too. John kept me up to date with the entire process, spoke to me respectfully even though I’m a female unlike the other dealerships like the auto-lab in canton. They save me money and time, and who knows how bad things could of gone if they didn’t catch everything they did with my car. I will always come back here for any repairs with this car and future cars. Highly recommended them!!!
Kevin Sudak
Love this place very professional, doesn't try to sell unneeded work, quick, knowledgeable
Robert Ryan
Great people and great service! Would recommend this place to everyone.
Brad Hicks
Awesome fast service
GhostPhantasm
Always takes care of the problem, I bring my own parts and my repairs are done quickly. Does a full inspection and offers recommendations after service too.
Chris Abbott
Eric Pinson
Samantha Wallace
They did great job on my Lexus. I will be back John..thanks to mechanic that did the work..
Gabe Macon
They were very professional and the price i was quoted is what I paid and it was the lowest I found. Very pleased with the service.
Kelli Stader
Everyone at Auto-Lab is wonderful! Jason, Kubi & John upfront keep the work comin' for the guys in the back. Sarge always works on my car and I will never have another mechanic. Jose, Josh and Matt round out the best shop in town.
Deborah Pauline
These guys are great!!! They've repaired and maintained big and small items on my car and I know their work will always be perfect. They're very efficient and always explain what they're going to do and have my car back to me when I need it. I wouldn't go anywhere else
Scott Kleiber
Dianne Elliott
Great work and fair pricing. Everyone is so courteous .
Gracie Quiroz
My dad takes his jeep there when he needs it fixed. Good service & good customer service. Jason & John are great.
Andrew Wurn
Aaron Matney
Awesome place. Took my thoughts and concerns about my Avenger into account, kept me updated on what needed to be done. My only complaint is the size of the parking lot, especially with how busy they can get! But hey, a busy auto shop is a good sign imo! I highly doubt I'll be going anywhere else for work on my Car!
Corey N
Had some crazy electrical problems. These gents did a awesome job. I was also impressed with the care and speed of the work done. Thank's Auto Lab! -Corey [dodge caliber]
Jeff Johns
Doc Jacobs
Stacey Belanger
dan rascol
Thomas Barker
DeShawn Williams
Cody Petrik
Chris Williams
Great job on fixing air conditioning in my truck
Anthony Jose
Heather Sergeichik
Pleasant experience, they do tend to be a little pricey but you know your getting what you pay for.
Amanda Smith
AWESOME!!!! They were so quick and also honest with me which ended up saving me almost half the amount I was originally going to pay. They literally took my car and had it done the same day. They were super prompt and professional.
Stefannie Cook
Mike & the guys are the BEST. Only shop I use unless it's something they can not do. Very professional and fast!!!!!!
Daniel Thero
Always and Forever!! I been working with the shop for many years. I would recommend this auto shop to anyone who wants to have a trusted mechanic. I drive alot for work and trust the shop with my well being on the road. Friendly, fair and understanding to time. I will never go anywhere else!!! Just ask for Mike or Jason two great guys...
Janet Goodman
Auto lab is around the corner from my house. The shop opens at 8am but Mike is always there early. Every time we have a problem he takes care of my husband's car and my truck. Mike will let you know exactly what's wrong and the best/reasonable option to fix it. Service and customer service are exceptional!! I would highly recommend Auto-Lab to anyone!
Lina Eicholtz
MIKE IS AMAZING!!!!!!! He is always extremely honest and helpful when it comes to fixing any issues. He’s super generous and one of the smartest people I’ve ever met when it comes to working on cars. If I could give this place 10 stars I would!!!!!!
Erica Martinez
Mike is very upfront about service needed to be done. Gets work dont in a timely manner. Rather then waiting days with other shops. Customers bad review at bottom by marcos. was actually my vehicle they worked on. Marcos just had difference of opinion on service needed to be done. But overall i would recommend Them for doing repairs... They will work with you to get ur vehicle fixed properly ...
Claude Heimbrook
The guy at the front, Mike I think is very friendly and helpful. They don't fix fake problems like other shops!!
Dion Pearson
Joshua Fletcher
I have gotten two alignments done here on my vehicles and both times I was impressed by the way this place is ran.
Andrew Vitale
Highly recommend this place for any work needed done to your vehicle. Quality work and Mike is the man for the Job!!
Jennifer Nagy
eddrey butts
Ghassan Sabha
Great service ,immediate response and friendly. Very please with my experience.
Jon Donahey
mark vasher
Got Complete Brake job , done as I waited. Friendly front desk staff, clean waiting room for customers. Fast service at a reasonable price. I will take my vehicle here on a regular basis, and recommend it to anyone else.
josh Hesburn
Mike and crew did a amazing job on my truck! I will only take my truck here! Very friendly down to earth people!
Rainer White
Super friendly and helpful staff. Very quick service. Good warranty. I most appreciated that they took the time to explain to me in clear detail why my car won't run and why it needs a particular part or service before we agreed to anything. Then explained about the health of other parts of my car and what needs service next.
Pwee Santiago
Gatorman Smith
I have been going to auto lab for about 5 years now. They do a good job everytime . Me and my wife have been bringing our cars here for many years.. if you looking for a mechanic you can trust to tell you the truth each and every time . Update memorial Day weekend 2023. Still the best auto mechanic place I've ever been to they are very knowledgeable they take care of business and most importantly they tell you the truth You may think it's a big job and then they'll say hey it's really this and it may save you a thousand bucks if you understand what I'm trying to say. In these days and times it's rare to find a real shop that will tell you the truth that's a big deal for me these guys are all right and I will continue to do business with them for many many years Thank you auto lab appreciate you guys.. I also have referred my mother and father-in-law to auto lab and my uncle.. Thank you Jason and John and all the technicians that work in the shop Thank you !
Matt
I normally don’t write reviews but I felt obligated due to the fact of how impressed I am with this place. I’ve had a lot of bad experiences with mechanics and Auto Lab fixed that problem immediately. They are all really great and trustworthy people that will get the job done right and put your mind at ease. I would recommend them to anybody. 5 stars, great job guys!
SANDRA Manning
My car had a horrible wobble. I was unsure what the problem was. I was thinking it was a wheel bearing an I took it in for them to see what the problem was. They called back an told me my tires were shot. They offered me a very good price. Without a warranty but good price. The wobble is gone. My car drive amazing. I'm happy. Will return back for sure. Thank you all.
Frank Etlinger DC
Very pleased with the service and cost. Good folks to deal with. A++++
Gerald Wierzbicki
Anna North
kristy jacobs
Awesome shop ! They took time to go through and find the root of a brake issue . Kind enough to give me a ride home and back while to the shop . By far the best mechanic shop I've found . highly recommend . (Thanks guys !!)
Johnny Abbott
Bailee Gregg
Claude Heimbrook
The staff is friendly and nice. The work is top notch and Mike at the front desk is very nice. They will be my go to garage!!
Burdenville INC
IMPECCABLE SERVICE!!!! Honest, efficient, affordable...I could go on, and on about the southgate auto lab team! Mike was fantastic!! His knowledge, and patience was beyond wonderful! Brian did a great job getting my car back on the road not only quickly, but to be safe for my family! I can't thank them enough for the honesty. I will continue to use them in the future, and look forward to telling all of my friends about how great this shop is! Keep up the good work guys!!! This girl will forever be a loyal customer of yours!
Michael Curry
Mike and his staff are an A+ in our book! They take care of the customer like no other shop. Don't be fooled by impersonators. Autolab is like the terminator and "I'll be back" and you will too. Thank you autolab and thank you Mr. Mike.
joker avq
Honest people you definitely want to take you car to fix there
Jackie Clark
My husband and I have been customers here for years...they are always quick, honest and reasonably priced...and the eye candy working there is just a plus...lol!!
mikefaulkner91
Honest, fast, efficient, fairly priced. This is all you could ask for in an auto shop. Travis and team are amazing!!! I will never go elsewhere and drive all the way from Royal Oak for service.
Joseph Niemiec
If you want it done right the first time, come here. If your looking for outstanding and most of all HONESTY then Travis and his crew are the best bunch of mechanics in the DownRiver area. I have never once felt mislead or mistreated in my time here which is more then can be said for any other place DownRiver.
Bryan Cortes
chris Hall
Had complete front end suspension redone & valve covers replaced. Travis and his crew did a great job. Truck is tight and running good. Thanks guys.
Elisa Miller
Just want to thank the guys at Autolab for fixing the exhaust leak and replacing the muffler so quickly. They were all very nice, and I'm very happy to have a quiet car again that drives better too. Thanks again.
Ot Zer
honest people, they performed great job at my vehicle.
Adam Weber
I will definitely be back. They have done work on two different vehicles of mine and I am completely satisfied with every service I've had done by them. Not once did I ever wonder what was going on with my truck. They get an A+ in communication. I would recommend them to anyone.
sarah Buckingham
Kendall Howard
Travis and his Staff did a excellent job on 2 of vehicles. I Thank You for getting me right. Now we have 2 down, 1 to go... Great work
Dan Garcia
I am so pleased with these guys at Auto Lab!! They are so honest in diagnosing your vehicle. My van was leaking oil and it turned out that the filter that they had installed 2 weeks previously had a small pin hole which was causing the oil to leak and cause it to smoke like crazy! Now they could have been dishonest and said it was due to a bad head gasket or oil pan gasket and charged me through the nose like some of these other car repair shops. Travis at Auto lab and all the other mechanics there are the best honest mechanics around!! I will never go to another repair shop as long as they are in business!!!!!!!!!!!!
willmiller82
Great service, took my car here because bell tire couldn't do the job correctly. They said it was a real easy fix so they didnt charge me. I will be taking my car back here for all of my maintenance.
Adam David
We have used AutoLab in Southgate now for over a year for our fleet maintenance. We run 8 vehicles and trust Jason and Travis and their technicians to take care of our vehicles issues. Even better, my wife feels comfortable dealing with them too! You guys are a great partner to due business with! Sincerly, Adam Grewe President, AG Property Services
Robert Hadding
I am very well satisfied, With their work they are good mechanics the best around.